Q: When I add Design to my cart, how does that work?
A: We keep the design options stress-free and easy! At checkout, you will see a section called “You may also like”. Under here are the optional design rates for items in your cart. Simply apply one design product for each booth product. Once design options are checked, you will be contacted by our art department. We are happy to answer any questions and hear all the feedback you’d like to give us regarding the design of your product.
Q: I don’t see exactly what I’m looking for. Can I shop a more detailed list of items?
A: Absolutely! Booth Hound is a site that sells our most popular selling items from our extensive list of product lines. Contact us and we can send you catalogues to shop through with thousands of choices available.
Q: I see different design options. What are the differences?
A: Some products are more elaborate than others. Some designs are also more elaborate! With this in mind, Booth Hound has created different levels of pricing designed to give you choice. This way, you can work within a tight budget or dream big with conceptualized ideas. Either way, our art department helps your project make a powerful impact.
Q: Your “Global Products” are sometimes more affordable than Canadian ones. Why?
A: Booth Hound products that are NOT made in Canada are printed in China and manufactured in the United States. Please note that custom/shipping charges will be higher with these products upon check-out. Although we carry products from across the globe, our Canadian products’ replacement parts and repairs happen quickly; a valuable resource that eliminates stress when setting up for your trade show or event. If you order a Canadian product and have problems the day of your show, we have the ability to help in a pinch!
Q: When can I expect my order?
A: Upon final proof / artwork approval, most items ship within 7 business days. We always try to accommodate any orders that require a faster turn-around time. Please let Booth Hound know of a special circumstance and we will do our best to accommodate without any extra charges. For items that are needed within 1-2 days, a rush fee of $150 may apply. Keep in mind that this rush option is only available for our Canadian Product Line.
Q: What if I just want to order replacement graphics for hardware I already own?
A: We can absolutely print replacement graphics, no problem. Contact us and we’ll get the info we need in order to make that happen for you.
Q: We want to keep using the booth we have, but it has some broken pieces. Can you ship us the parts we need?
A: We ship replacement parts, lights, bulbs and other items for all of our products. If you purchased your booth elsewhere, we may be able to supply parts for that too.
Q: This is my first show. Help! I am overwhelmed with all the setup that is required. Do you offer any services?
A: Booth Hound does offer setup services and other areas of help. Please contact us with your details and we would love to help. We are a great resource to lean on!
Q: I don’t see exactly what I need on Booth Hound’s website. Do you carry other products?
A: We carry thousands of products that may not be showing on the website. We also create custom display products that will suit your exact application. Just because it’s custom, does not mean it costs more. We can create any shape/dimension you’re looking for. Just ask!
Q: What about other marketing or media products? I would love to add video to my booth and perhaps some printed brochures. Can you help?
A: Yes! Booth Hound is a division of Bent Digital Media who specialize in every marketing material you may need. This includes websites, video, shirts, brochures, posters, business cards, you name it! Visit www.bentdigitalmedia.com for more information.